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P64 Paediatric Telephone Triage: Principles, Practice, and Scenarios

Course summary

This course teaches healthcare providers how to assess paediatric patients over the telephone. It focuses on safe telephone triage, determining the urgency and severity of a child’s health problem, and deciding when face-to-face care is appropriate. Participants will develop and hone their general telephone skills to focus on the specific aspects of paediatric telephone triage, using standardized protocols and managing common conditions. Legal and ethical issues will also be discussed.

Who should attend?

Advanced Nurse Practitioners
Nurse Practitioners
Health Visitors
Paediatric Nurses
Practice Nurses
School Nurse

Important notes

This course runs from 10:00am- 5:00pm


Course duration Course CPD Full price (incl VAT) per person
3 day(s) 24 hour(s) £495


Dates Block size Block discount
09/07/2024 - 11/07/2024 4 10%
03/09/2024 - 05/09/2024 4 10%
05/11/2024 - 07/11/2024 4 10%
11/02/2025 - 13/02/2025 4 10%

Dates / venues

Location - venue Dates No. of people
Online - Online Delivery 09/07/2024 - 11/07/2024 Enquire for details
Online - Online Delivery 03/09/2024 - 05/09/2024
Online - Online Delivery 05/11/2024 - 07/11/2024
Online - Online Delivery 11/02/2025 - 13/02/2025

Course programme

This course consists of 6 modules. The modules include lectures, case studies, simulations, quizzes, and discussions. The modules are:

  • Module 1: Introduction to Paediatric Telephone Triage  
    • What is paediatric telephone triage and why is it important?
    • What are the skills and competencies required?
    • What are the benefits and challenges?
    • How to manage risks safely?
    • How to modify general telephone triage skills for paediatrics?
  • Module 2: The Clinical Process and Triage Principles in Paediatric Telephone Triage
    • How to structure a paediatric telephone triage?
    • How to communicate with paediatric patients and their parents?
    • How to use active listening and other communication techniques?
    • How to interpret verbal and non-verbal cues?
    • How to conduct a comprehensive assessment over the phone?
  • Module 3: Paediatric Pathophysiology and its Impact on Telephone Triage
    • Understanding how airway, breathing, and circulatory differences impact on paediatric telephone triage.
    • Understanding how pregnancy, labour and birth events impact on paediatric telephone healthcare.

  • Module 4: Assessment for Paediatric Conditions in Telephone Triage
    • How to undertake a blind assessment in paediatric telephone healthcare.
    • How to rapidly identify the deteriorating child in telephone healthcare.
  • Module 5: Identifying Red Flags for Paediatric Conditions in Telephone Triage
    • Ear/Nose/Throat:
      Earache: discharge, bleeding, fever, hearing loss, etc.
       Sore throat: drooling, difficulty swallowing or breathing, swollen glands or tonsils, etc.
    • Respiratory:
      Cough, wheezing, stridor, cyanosis, chest pain, etc.
       Asthma: severe or frequent attacks, poor response to medication, etc.
    • Skin:
      Rash: petechiae, purpura, blisters, swelling, etc.
       Insect bites or stings: allergic reaction, infection, cellulitis, etc.
    • Gastrointestinal:
      Vomiting: blood, bile, projectile, persistent, etc.
      Diarrhoea: blood, mucus, dehydration, etc.
      Abdominal pain: rebound tenderness, guarding, distension, jaundice, etc.
      Constipation: faecal impaction, bowel obstruction, abdominal pain, etc.
       Urinary tract infection: fever
      • Other:
        Fever: signs of dehydration, lethargy, seizures, rash, stiff neck, difficulty breathing, etc.
        Allergies: anaphylaxis, angioedema,
         Headache: head injury.
  • Module 6: Communication skills and legal/ethical issues in paediatric telephone triage. 
    • Providing clear, concise, accurate, and relevant information and advice to children and their parents or caregivers over the phone.
      • Dealing with difficult or emotional situations or callers.
      • Documenting and recording telephone triage encounters accurately and appropriately.
      • Using a standardized format and terminology for documentation.
      • Ensuring the quality and security of documentation.
      • Legal and ethical issues such as consent, confidentiality, liability, scope of practice, professional standards, and duty of care.
      • Protecting oneself from legal and ethical risks in paediatric telephone triage.

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