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IH69 Essentials for Health Care Support Workers

Course summary

This programme is intended as an introductory course for new support workers as well as a review for more experienced HCAs. The course will help you to provide high standards of patient care and also form the basis for further career development within the field of health support work.

The second day of the course both compliments Day 1 and can be taken as a stand alone study day. Building on what was covered in the first half of the programme; participants will have the opportunity to explore common potential high risk patient presentations through discussion and group scenario work.

Who should attend?

Health Care Assistants
Mental Health Nurses


Course duration Course CPD In-house Course
2 day(s) 14 hour(s) POA

In-house enquiry

Aims / objectives

Day 1

  • Discuss their legal and professional responsibilities
  • Understand and record vital signs
  • Identify measurements out of normal range and take appropriate action
  • Record basic measurements and enter data on the computer

Day 2

  • Apply their ability to recognise signs and symptoms of patient deterioration to clinical practice.
  • Discuss best management options such as when to refer.
  • Demonstrate safe practice through a variety of role play scenarios
  • Document their findings in a professional manner.
  • Demonstrate further awareness of professional issues with regards to their legal responsibilities and professional obligations.
  • Discuss lifestyle issues with patients
  • Access appropriate literature to support lifestyle advice
  • Offer basic assistance to clinicians in emergency situations
  • Understand and perform basic investigations
  • Understand the principles of diabetic and respiratory management
  • Perform basic investigations in these disease areas.
  • Learn inhaler techniques

Course programme

Day 1:

  • Professional responsibilities and legal considerations
  • Vital Signs and The New Patient Check
  • Blood pressure, pulse, respiration and temperature- understanding, ensuring accuracy, care of equipment, communicating and recording findings.
  • Height, weight and Body Mass Index (BMI), including weight management awareness.
  • History taking pointers such as alcohol units and at risk factor awareness.
  • Recognising changes in the patient's observations that must be acted on.
  • Assisting clinicians in the emergency management of the patient.
  • Enabling patients to access appropriate professionals in the practice team
  • Appreciate the principles of healthy living
  • Provide appropriate health promotion literature for patients
  • Investigations & Basic Assessments
  • Urine testing
  • Blood glucose monitoring
  • The Patient with a Respiratory Problem
  • -Oxygen stats including pulse oximetry
  • -Peak flow readings
  • -Inhaler techniques

Day 2

  • High risk patients
  • The patient with COPD
  • The patient with Heart Failure
  • The diabetic patient
  • The patient with dementia
  • Markers of patient deterioration- when to be concerned.
  • Management options including best approach and proper referral
  • Documentation principles and practice
  • Review of legal and professional responsibilities

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