Terms and Conditions

Booking a Practitioner Development UK Scheduled Event
You can book over the telephone, via post, fax or online through our website. Copies of the booking form can be made as often as you like and can also be downloaded. You have a seven-day 'cooling off' period after the booking has been made. From then on it will be treated as confirmed. Please note once a booking is made you have entered into a contract.
Payment
Personal bookings must be paid in full at the time of booking for a firm place to be held. Payment for courses can be split into two or three payments. This option is open when agreed in advanced with PDUK. If you are interested in this option contact us on info@pduk.net. Payment can be made by cheque (payable to Practitioner Development UK Ltd), via BACS to sort code 20-30-89 account no. 70470244 or by credit or debit card. All card transactions are subject to a 2.8% surcharge and must be made online at www.pduk.net. All payment must be in UK pounds sterling.
Cancellations
Cancellations received five weeks before the start of the course will be liable to a £15 cancellation fee. Cancellations received within 5 weeks of the event are liable for the full course fee. All cancellations must be made in writing and can be sent via post or email. We are happy to accept a substitute candidate at no additional cost but do require their contact details. Full payment will be due from anyone who fails to attend.
Travel and Accommodation
We advise you not to book accommodation and travel until you have received your course information pack. This will be sent 2-3 weeks before the event start date. Practitioner Development UK will not reimburse these expenses.
Course Changes
Practitioner Development UK Ltd reserves the right to change the venue, cancel a course, amend the dates and/or fees and course tutors at any time and without prior notice. Fees will be refunded in full should delegates not wish to attend the alternative date. PDUK will not reimburse any travel, accommodation or other expenses incurred and suggest that candidates take appropriate travel insurance.
Purchasing Goods Payment
Payment can be made by cheque (payable to Practitioner Development UK Ltd), via BACS to sort code 20-30-89 account no. 70470244 or by credit or debit card. All card transactions are subject to a 2.8% surcharge and must be made online at www.pduk.net. All payment must be in UK pounds sterling.
Price Increases
Although we update our website on a regular basis, suppliers reserve the right to increase prices without prior notification. We will automatically notify you by email should the price of the product you have ordered increase.

All orders for products are subject to availability. Practitioner Development UK reserves the right to refuse to supply any individual or company.

You do not own the goods until we receive payment in full.
Pricing Errors
We make every effort to ensure prices listed on our website are correct but occasionally errors do occur. If we discover a mistake in the product price, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we are unable to contact you or do not receive a reply from you, we will cancel your order. If your order is cancelled and you have already paid for the products you will receive a full refund.

Shipping and Handling
Practitioner Development UK does not accept orders for goods outside of the UK.
All books and CD ROMS attract a delivery charge of £3.00
Delivery Schedule
The publisher normally dispatches books within 5-7 working days.
Back Orders
We can back order for you if your item is not in stock. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
Where applicable 17.5% VAT is added. As of the 4 January 2011, a 20% VAT rate applies
Cancellation Rights
Any unwanted orders can be cancelled via email to shop@pduk.net or by contacting us directly on 02392 501428 before the goods are dispatched.
Returns Policy
Practitioner Development UK is unable to supply any of our goods on approval.

Practitioner Development UK will credit the cost of unwanted goods and our delivery charge if received by the publisher within 21 days of purchase. Returned goods must be sent directly to the publisher and include the original delivery note. Publisher instructions on returns will be included with the products and must be followed to be eligible for a full refund.

You have no right to return goods in accordance with this condition if the products ordered are audio, video or DVD recordings or computer software and you have opened the holographic seal and/or shrink-wrap.
Return of Faulty, Incorrect or Substandard Products
Shortages and damages have to be reported to Practitioner Development UK within seven working days. This can be done via email or phone. All goods must be returned to the publisher in an unused condition in the original, pristine packaging, and be complete with any accessories, manuals or other documentation. Publisher instructions on returns will be included with the products and must be followed. Please note Practitioner Development UK cannot accept responsibility for any consequential or indirect loss no matter how incurred.

Your existing consumer statutory rights are not affected by these warranties and conditions.
Data Protection
In accordance with the Data Protection Act, Practitioner Development UK does not pass on any of our customer details to 'interested third parties'. Customers have the opportunity to have their details deleted from our files at any time, upon request.
You can contact us at:

Practitioner Development UK Ltd
11 Alvara Road, Gosport, Hants PO12 2HY

Telephone: 023 9250 1428
Facsimile: 023 9250 4038
Email: (Courses) info@pduk.net
Email: (Goods) shop@pduk.net

Company Number: 04607464
VAT Registration: 816 3489 1