AR24 - Telephone Triage
Course Summary
This interactive course will help you carry out telephone triage confidently and knowledgeably. It will show you how to develop a structured and effective manner and how to be safer and more competent over the telephone
Who Should Attend?
- Practice nurses
- District nurses
- Community matrons
- Nurses involved with telephone triage
Aims/Objectives
- Gain an insight into the need for telephone triage.
- Explore the legal issues of telephone triage.
- Understand the use and application of independent prescribing with telephone triage.
- Review the general principles in managing a triage call and how to create a good rapport with the caller.
- View standard triage protocols and develop a protocol relevant to your working area.
- Work through triage situations covering the main body systems, including both minor and major ailments.
- Discuss support systems required for telephone triage in individual areas.
Course Programme
- Telephone triage - why we need it, where it should be undertaken and who should do it?
- Legal implications, including documentation and use of protocols.
- Independent prescribing and telephone triage.
- Managing a triage call, including establishing a helpful relationship and active listening.
- Standard triage protocols; develop a protocol for your own working environment.
- Minor and major ailments in triage situations and case scenario practice, including patients with long-term conditions.
- Support systems; a discussion of what is needed in individual areas.
Led By
Important Notes
- INCLUDED:
- Equipment, course materials, evaluation, and certificate of attendance
- Morning and afternoon refreshments
Cost
| Course Duration |
Course CPD |
Full Price (incl VAT) per person |
| 2.0 Day(s) |
14.0 Hour(s) |
£249.00 |
Discounts
| Dates |
Block Size |
Block Discount |
Individual Discount |
| 17 Nov 2010 to 18 Nov 2010 |
n/a |
n/a |
10.00% |
| 28 Apr 2011 to 29 Apr 2011 |
n/a |
n/a |
10.00% |
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